Esteban Prieto

Thanks to the availability of popular generative artificial intelligence (GenAI) software, such as Copilot in the Microsoft Office suite, almost anyone can start using public large language models (LLMs). Analyst firm Gartner describes use of such AI-enhanced tools as “everyday AI” – in other words, these are tools that augment what people already do. … Leer más

“In like a lion, out like a lamb” is an accurate description of 2023. It was a challenging start to the year with multiple bank failures, ongoing tech sector layoffs, and the emergence of corporate austerity measures. However, by the spring of 2023, inflation had eased; GDP growth had returned; and innovation had started … Leer más

Reflecting on the trends likely to determine the year ahead, the cybers ecurity industry faces a range of issues that must be factored in to managing organisational risk. Many of these are ongoing, threats that carry on evolving as technology continues to develop. But 2024 also feels slightly different; the past 12 months have … Leer más

SAP has put the spotlight on its artificial intelligence (AI) plans in its latest results, but persuading customers to move to the cloud is still the most important part of its strategy. SAP said the full-year revenue stood at €31bn, up 6%. Cloud revenue grew by 20% to €13.66bn, and the firm said this surge … Leer más

Generative artificial intelligence (GenAI) company Anthropic has claimed to a US court that using copyrighted content in large language model’s (LLMs) training data counts as “fair use”, and that “today’s general-purpose AI tools simply could not exist” if AI companies had to pay licenses for the material. Under US law, “fair use” permits the … Leer más

As the worlds of unified communications and contact centre increasingly and rapidly merge into the converged world of customer experiences, integrated cloud contact centre and unified communications platform provider 8×8 has made enhancements in its core experience communications as a service (XCaaS) platform, designed to elevate customer and employee experiences. Explaining the reasons for … Leer más

Everyone is talking about how artificial intelligence (AI) will continue to evolve, but I think its evolution will meet the evolution of quantum computing, and the results will be quite dramatic. Global encryption techniques are likely to become obsolete very quickly, and we will have to rethink our approach to how we share information … Leer más

The Akira ransomware gang has claimed responsibility for a cyber attack on the systems of UK-headquartered cosmetics manufacturer and retailer Lush, which was first disclosed earlier this month. Lush confirmed it was investigating a live cyber security incident on 11 January 2024, saying it was undertaking a comprehensive investigation with external assistance, and had … Leer más

Ford Pro has unveiled several software and technology features to give fleet managers more insight about their commercial vehicles and how they are operated to manage fleet risk. Ford Pro, the commercial division within Ford Motor Company, develops solutions to deliver an always-on, connected customer experience through a suite of solutions including vehicles, charging, … Leer más