The latest annual Customer experience trends report from Zendesk has revealed a rapid transition towards intelligent customer experience (CX), with a shift to artificial intelligence (AI)-driven service primed to create a divide between companies using the tech or not. By contrast, Zendesk stressed that those with the ability to bridge this divide will completely … Leer más
EU tech companies have written to ministers across the European Union (EU) urging them not to support a proposed regulation on child sexual abuse that could undermine the security of internet services that rely on end-to-end encryption. Some 18 companies, which include encrypted email and messaging providers, warn that the proposals by the European … Leer más
The treatment of tens of thousands of IT contractors who are being pursued by HM Revenue & Customs (HMRC) for life-changing amounts of unpaid tax through the government’s controversial Loan Charge policy is being likened to that of the sub-postmasters caught up in the Post Office Horizon IT scandal. The comparison occurred during a … Leer más
Just days after a rival service provider announced the availability of commercial 400GbE services on a 13,540km Hawaiki cable connecting Australia, New Zealand, American Samoa, Hawaii and the US west coast, Pacific connectivity is making more waves with news of a partnership. Telstra International is partnering with Google and Amalgamated Telecom Holdings (APTelecom) to deliver a … Leer más
Technology is moving and developing faster than ever before. What do the next twelve months have in store? We like to look ahead at the end of every year, even if we don’t always get it right. Last year, we didn’t see generative AI coming (just like everyone else), although we did predict that … Leer más
The Information Commissioner Office (ICO) has sown confusion over the legality of police forces using US-based cloud providers to process sensitive law enforcement data. Computer Weekly revealed in 2020 that dozens of police forces are processing more than a million people’s data unlawfully using the cloud-based Microsoft 365 software. Following Computer Weekly’s subsequent discovery … Leer más
Unilever has worked with accessibility app developer Be My Eyes to create tools for shoppers who are blind or have low vision. The initial trial uses the Be My Eyes technology in the UK on Colman’s Singapore Noodles Meal Maker, with the intention of rolling it out across more brands in 2024. Scanning the … Leer más
Samsung is looking to stimulate a 5G phone upgrade cycle with on-device artificial intelligence (AI) phones in the form of the Galaxy S24 Series, a range that analysts are saying will lead to its Galaxy AI system’s moment in the sun. Based on premium Snapdragon 8 Gen 3 Mobile Platform, and offering 5G, LTE, … Leer más
The government has published its first stab at a generative AI (GenAI) framework document, which lists 10 principles that developers and government staff using the technology should take into account. The 10 common principles provide guidance on the safe, responsible and effective use of GenAI in government organisations. David Knott, chief technology officer for government, … Leer más
Three local authorities in Kent – Canterbury City Council, Dover District Council and Thanet District Council – have fallen victim to near-simultaneous and potentially linked cyber attacks, knocking multiple public-facing systems across Kent offline. All three authorities are understood to be working alongside the National Cyber Security Centre (NCSC) on incident response and remediation. … Leer más
